Welcome to GOAT Boxing Customer Support. We are here to help you with orders, shipping, returns, exchanges, product care, warranty questions, and anything else related to your GOAT Boxing gear.
GOAT Boxing is based in the Netherlands and delivers high-quality boxing gear and equipment to athletes worldwide. Whether you are training for fitness, sparring in the gym, or preparing for competition, we want your experience with us to be smooth, clear, and reliable.
To help us solve your request as quickly as possible, please include:
Need help with your order or product? You can reach our customer support team through:
After placing an order, you will automatically receive an order confirmation by email. Please check your inbox and spam folder.
If you did not receive an order confirmation, contact us at info@goatboxing.com with the name and email address used for the order.
Once your order has been shipped, you will receive a tracking link from the carrier by email. You can use this link to follow the delivery status of your package.
Tracking can sometimes take a little time to update after the package has been handed over to the carrier. If your tracking has not updated after a reasonable period, please contact us and we will help you check the status.
You can cancel or change your order as long as it has not been shipped yet.
This includes changes to:
If you entered the wrong shipping address, contact us as soon as possible. Once an order has been shipped, we may no longer be able to change the address.
If an item becomes unavailable after your purchase, we will contact you. You can choose between:
We will never replace an item without discussing it with you first.
If you received the wrong item due to an error on our side, we will make sure the correct product is sent to you.
If an item is missing from your package, contact us as soon as possible with your order number and photos of the package. We may need to start an investigation with the carrier or warehouse before we can resolve the issue.
GOAT Boxing offers a 30-day return policy.
The return period starts on the day your order is delivered.
To be eligible for a return, the product must be:
Products that are used, damaged, dirty, washed, smell of sweat or smoke, or are missing packaging or parts cannot be accepted for return.
To start a return, contact us before sending the product back.
Please include:
Do not send a product back without contacting us first. Returns sent without approval may not be processed.
Return shipping costs are paid by the customer.
GOAT Boxing will cover return shipping costs only if:
We recommend using tracked shipping for all returns. The customer is responsible for the return shipment until it has arrived with us.
Once we have received and inspected your return, we will let you know whether it has been approved.
If the return is approved, the refund will be processed to your original payment method.
Original shipping costs are refunded only when there is a valid reason, such as an error on our side or a confirmed defect.
For hygiene and safety reasons, some products may not be accepted for return if they have been used, opened, worn, or show signs of wear.
This may apply to items such as mouthguards, protective gear, hand wraps, groin guards, socks, compression wear, water bottles, and similar hygiene-sensitive products.
If you are unsure whether your item can be returned, please contact us before sending it back.
Sale, outlet, limited-edition, and promotional items can be returned, unless clearly stated otherwise on the product page or during the promotion.
The same return conditions apply: the product must be unused, complete, and in its original packaging.
Yes. GOAT Boxing offers exchanges.
You can request an exchange for:
The item you return must be unused, complete, and in its original packaging.
Exchange shipping costs are paid by the customer, unless the exchange is needed because of an error on our side.
The replacement item will be shipped after we have received and approved the original item.
If the requested exchange item is out of stock, we will contact you. You can choose between:
International exchanges are possible. Please note that return shipping costs, customs fees, duties, or import taxes may apply and are the responsibility of the customer unless the issue was caused by an error on our side.
GOAT Boxing products are covered by warranty against manufacturing and material defects.
Warranty period:
Product type | Warranty period |
|---|---|
Boxing gear and equipment | 6 months |
Clothing and accessories | 3 months |
The warranty applies to defects caused by production or material errors.
Examples of possible manufacturing defects include:
Each warranty request is assessed individually.
The warranty does not cover:
Boxing products are made for training, but they still require proper care. Heavy use may shorten the lifespan of any product.
If you believe your product has a defect, contact us at info@goatboxing.com.
Please include:
We may ask for additional information before making a decision.
If the issue is confirmed as a legitimate manufacturing defect, we may offer:
If your item arrived damaged during transport, contact us within 2 days after delivery.
Please include:
We may need this evidence to start an investigation with the carrier.
If you received the wrong product, contact us within 2 days after delivery. If the mistake was made by GOAT Boxing, we will make sure the correct product is sent to you.
GOAT Boxing ships worldwide, except to locations where parcel services are unable to deliver. All orders are shipped from the Netherlands.
We ship with trusted parcel carriers, including:
The available carrier may depend on your delivery address and selected shipping option.
Depending on your location, the following shipping options may be available:
Estimated delivery times are:
Region | Estimated delivery time |
|---|---|
Netherlands, Belgium, Germany | 1–3 calendar days |
Europe | 3–7 calendar days |
Worldwide | 3–14 calendar days |
Delivery times are estimates and are counted in calendar days. Delays can occur due to carrier issues, customs processing, public holidays, incorrect address details, or busy seasonal periods.
Orders are usually processed as quickly as possible. Processing can take up to 2 days.
Orders placed during the weekend may take up to 3 days to process before shipment.
Region | Shipping cost |
|---|---|
Netherlands | €5.95 |
Netherlands orders from €75 | Free shipping |
Europe | €9.95 |
Worldwide | €21.95 |
Shipping costs are shown at checkout before you complete your order.
For international orders outside the Netherlands or outside the EU, customs duties, import VAT, or local taxes may apply. These costs are the responsibility of the customer.
Depending on the destination country, duties and taxes may be calculated at checkout or charged upon delivery by the carrier or customs authority.
We ship to the address provided during checkout. This may include home addresses, gyms, pickup points, parcel lockers, or business addresses, as long as the address is valid, complete, and accepted by the carrier.
Please make sure your shipping address is correct before completing your order.
Heavy or oversized products, such as punch bags, may have different shipping conditions, delivery times, or shipping costs. If special delivery rules apply, this will be shown at checkout or communicated to you after your order.
If your tracking says delivered but you did not receive your package:
We may need to start an investigation with the carrier.
Taking good care of your gear helps it last longer and keeps it fresh, safe, and comfortable to use.
After every training session:
Do not:
Improper cleaning or storage can damage the product and may void the warranty.
To prevent odor:
Odor caused by sweat, moisture, or poor ventilation is not considered a manufacturing defect.
Use a soft cloth with lukewarm water and a small amount of mild soap. Wipe the product gently, then wipe again with a clean damp cloth. Dry with a towel and let the product air dry fully.
Do not use harsh chemicals, bleach, alcohol-based cleaners, or excessive water.
Always follow the washing instructions inside the product.
General care tips:
Do not leave sweaty clothing in a gym bag for days, as this can cause odor and mold.
Wash hand wraps after a few training sessions, or more often if you sweat a lot.
Care tips:
Store boxing gloves, hand wraps, apparel, and equipment in a dry, clean, and well-ventilated place.
Avoid damp storage areas such as basements, bathrooms, or closed gym bags.
The lifespan of boxing gear depends on how often and how intensely it is used, how well it is maintained, and what type of training it is used for.
As a general indication, boxing gloves used 1–2 times per week can last around 6 months to 1 year with proper care.
We are happy to help. Contact GOAT Boxing customer support:
Please include your order number, full name, and a clear explanation of your question so we can help you as quickly as possible.
